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    Troubleshooting

    Fixes for the problems people hit most often: builds, editing, publishing, backends and data, credits and billing, sign-in, Skills, and native app packaging.

    Updated 2026-09-20

    Find the symptom you are seeing and try the fix. If nothing here helps, write to admin@medo.dev with the app's address (https://<app-id>.appmedo.com or the project URL), what you did, and what you saw.

    Building

    ProblemWhat to check / do
    MeDo built something different from what I askedRead the requirements document before Generate App and fix it with Edit — that is where misunderstandings are cheapest to correct. See Writing better prompts.
    The build seems stuckBuilds take several minutes and continue if you leave the page. Check the conversation: MeDo may be waiting for an answer to a question.
    The build failedCredits for a message that did not complete are not charged. Send the request again; if it fails twice, simplify it or split it into two messages.
    I want the app in Deep Build but it used Fast BuildThe mode selector is next to the + on the prompt bar; it applies to the next message. See Using build modes.

    Editing

    ProblemWhat to check / do
    A change landed on the wrong elementUse Edit mode (click the element) or the Screenshot tool to point at exactly the right spot. See Editing your app.
    The preview looks staleClick the refresh icon in the preview toolbar. Open the draft in a new tab if it still looks wrong.
    I want to undo a changeUndo in Edit mode, ask "undo the last change" in chat, or restore a version from the version button in the top bar. See Version rollback & trash.
    Something only breaks on phonesSwitch the preview to a phone size, screenshot the problem, and send it with a one-line instruction.

    Publishing

    ProblemWhat to check / do
    Visitors still see the old versionDraft changes only go live when you click Update → Update&Publish. See Updating & taking offline.
    Publish failsWait for any running build to finish, then try again. If the error mentions content policy, review the app and request a review from the publish panel.
    Custom domain or watermark option opens a billing screenThose are Pro features; publishing itself is not. See Subscription & Billing.
    Custom domain will not verifyThe CNAME has not propagated or does not match exactly. Re-check and wait. See Custom domains & SSL.
    The app shows "Unpublished app. Contact the owner"It has been unpublished, or its owner's account no longer serves it. Publish again from the editor.

    Backend and data

    ProblemWhat to check / do
    Sign-in, forms, or saved data stopped working, but pages loadThe backend is disabled or was paused after five idle days. Open the Backend view, enable it, and turn on Backend Keep-Alive. See Backend settings & keep-alive.
    Test data shows up in the live appBy default draft and live share one database. Delete test rows in the Table editor, or set up separate environments on Pro. See App data & forms.
    A server-side action "did nothing"Open Backend → Backend Functions and read the logs. No entry means it was never called; an error means the function failed — often a missing Secret.
    Users can see each other's recordsAsk for the rule explicitly ("customers see only their own orders") and test it with two accounts. See Managing access & roles.
    I cannot find the list of people who signed upBackend → User management. See Managing sign-in & users.

    Credits and billing

    ProblemWhat to check / do
    Credits went down more than expectedEvery completed message is charged (10 Fast / 40 Deep), publishing is 20, a running backend is 15 a day, and Skills are charged per call. Check the rules in Credit System.
    I did not get today's login bonusIt is granted on the first visit of the day and expires the next day at 23:59 UTC; free credits also stop accruing at the monthly cap (400 on Free).
    Subscription credits did not arriveThey are granted monthly on the renewal date. If the renewal failed, update your card in Plans & Billing → Orders.
    A charge looks wrongSubscriptions are non-refundable except where law requires otherwise: email admin@medo.dev with the order number. See Terms of Service.

    Sign-in to MeDo

    ProblemWhat to check / do
    I cannot sign inUse the same method you signed up with (Google or email). For email, use Forgot password on the sign-in page.
    My agent says the API key is invalidYou regenerated it. Copy the new setup instruction from Agent Connect. See Build from Your AI Agent.

    Skills

    ProblemWhat to check / do
    MeDo did not use the Skill I wantedName it with @ and describe the task in the same message. Check the Skill view in the editor to see what was used. See Skills.
    A Skill asks for a key or to connect an accountEnter the key in the card MeDo shows, or complete the sign-in for Gmail, Slack, and similar. Keys live in the app's Skill view afterwards.
    "Daily quota reached"Free calls reset at midnight; after that the Skill is charged per call. See Daily Free Skill Usage Quotas.
    A custom Skill is never pickedSharpen its description so it matches how you phrase requests. See Custom Skills.

    Native app packaging

    ProblemWhat to check / do
    I cannot find the packaging buttonExport installation package only appears at the top of the editor for projects created with the Mobile task type. Website projects cannot be packaged.
    iOS build stuck or failedBuilds take 3–8 minutes and stay listed in the Export installation package dialog. If one fails, the 500 credits are refunded; check your Apple key on Release prerequisites and try again. See iOS: get your app on an iPhone.
    The iOS app stopped opening after a weekYou used the free Local debugging route, which expires after 7 days. Re-install with Sideloadly or AltStore, or move to TestFlight. See Test on your own iPhone.
    Android build failsThe 300 credits are refunded; try again. If the APK will not install, uninstall the old copy and allow installs from the app you opened the file with. See Android: get your app on a phone.

    Still stuck?

    Search these docs for the feature or the exact wording of the error. If that does not settle it:

    • Ask the community. Join the MeDo Discord — other builders and the MeDo team are there, and a question with a screenshot usually gets a quick answer.
    • Email support at admin@medo.dev. Include the project URL, the time it happened, and a screenshot — it turns a back-and-forth into a single reply.